Privacy Policy

Privacy Policy
Effective date: January 1, 2021

This policy describes how JouleBug collects, uses and shares information collected through our JouleBug and JouleBug Enterprise mobile applications (the “Apps”) and any of the joulebug.com websites that link to this privacy policy (the “Websites”), (collectively, “Services”). We strive to be transparent with you about what information we collect and how we use it and what your choices are related to your information.

This Privacy Policy is incorporated into, and is subject to, the Terms of Use. By using any of the Services, you accept and consent to the practices described in the Privacy Policy and Terms of Use. If you do not agree to the Terms of Use or this Privacy Policy, please do not use Services.

HOW WE COLLECT AND USE INFORMATION

Through your use of Services, we collect both personal information (“PI”) and anonymous information. PI is any information that allows a person to become identifiable. Anonymous information is any information that has had the PI stripped out so that it is not personally identifiable.

Contact Information

We collect your email address, name, profile photo, organization name when you provide it to us by registering in any of the Apps or submitting it via any of the Websites. We use this information to identify you when you enroll and to provide Services to you. This includes events such as displaying your progress and rewards in the App, making you aware of impact and savings in the App, and responding to your questions and requests for support.

Geographic Location

Our Apps use the GPS feature of your mobile device to determine the location of the device. We use this location to make recommendations in the App. If you do not want us to collect and use your device’s geographic location, you can control this function in the App settings by disabling location services for your device. Disabling location services will affect our ability to provide Services.

Usage Information and Analytics

We automatically collect identifiers like your IP address, device ID, user ID, and device ID from your browser or mobile device when you use any of the Apps of visit any of the Websites. We use this information to provide and improve Services and to analyze our offerings. Services also uses third-party analytics vendors such as Google Analytics and FireBase. Please click here for more information about how data is collected and processed in connection with the Google Analytics service.

Information You Post

Through your use of any of the Apps, you have the ability to post user-generated content, such as uploading photos, posting comments, or other activity in any of the Apps. When you share this information in the App, whether or not personal, it becomes public. If you don’t want it to be public, please don’t post it.

Anonymous Information

Through your use of Services, we are able to collect anonymous information such as diagnostic data, browser type and settings and preferences. We use Cookies (se section below) or other similar technologies to collect this anonymous information. We use this information to analyze, improve and support Services.

HOW WE SHARE INFORMATION

We do not disclose your PI to third parties, except as follows:

  • To companies that provide services to us or perform functions on our behalf (such as deployment of our app) and have agreed to use your information only for the purposes we request;
  • For us to send offers to App users on behalf of our affiliated companies and on behalf of other non-affiliated partners (such as environmental, diversity and inclusion groups that we support);
  • When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
  • When we believe disclosure is appropriate to enforce our Terms of Use and other agreements, or to protect our rights, our customers, our property, our employees, or others; and
  • If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.

We may disclose anonymous aggregated information to third parties in our discretion. The Services or our offerings on social media platforms may include commenting, forums, sharing, or other similar features. Information that you provide using these features may be available to other users or the general public.

YOUR CHOICES

With your PI – you have the option to change or correct your information and the choice of deleting your account. There are several ways you can control our use of your PI in connection with marketing and promotions.

To remove your name from our lists. You can choose to decline communications from us at the point that we request your PI. After we have collected your PI, you can choose to stop our communications or our service or stop us from sharing your information with other companies for our marketing purposes. To exercise any of these options, please contact us by mail, email, or telephone using the contact information below.

To stop email communications. If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email.

To stop collection of geographic location. If you do not want us to collect your device’s geographic location through our App, you can disable that function when you first use the App or in your device settings. This will prevent you from using some features of the App.

Other choices. Please see below to learn about your choices with regard to our use of cookies.

CORRECTING OR UPDATING YOUR INFORMATION

If you would like to request changes to the PI that you have previously provided to us, you have the ability within the App to change your user name, account email address, and delete your account. You can also request a correction or update by contacting us by mail, email, or telephone using the contact information below.

COOKIES

We may use “cookies” and other similar technologies to collect information in connection with the Services. A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. For example, we use cookies while you browse the Websites and App and to track the effectiveness of our App and Dashboard.

Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, if you reject or delete cookies then this may disable or interfere with features of the Services or other websites you visit. We recommend that you leave cookies “turned on” so we can offer you a better experience on the Website and App.

CHILDREN

Services are not intended for the use of individuals under the age of 16, and we do not knowingly collect information from individuals under the age of 16.

THIRD PARTIES AND SOCIAL MEDIA

Our Website and App may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.

Social media provides tools that many of our customers use and enjoy. If you interact with these social media tools through the Website and App, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.

SAFEGUARDING YOUR PI

We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information. However, when you communicate with us via email or chat on the Website, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.

YOUR PRIVACY RIGHTS

The California Consumer Privacy Act (“CCPA”) and, potentially, other applicable state or federal laws provide you with rights regarding how your data or personal information is treated, and we want to ensure you understand and are able to exercise those rights.

Personal Information We Collect, Disclose or Sell for a Business Purpose. The chart below summarizes the categories of personal information we have collected and shared in the past 12 months for a business purpose, and for “sale.” (see last two columns of the table below for a description of each) Please know that the definition of “sale” under CCPA and other laws can be very broad and therefore may include in their scope many common business activities involving the sharing of data, even when the personal information shared is not exchanged for money.

The categories of personal information we collect:Sources of this personal information:The purposes why we collect and use this personal information:Categories of third parties to whom we disclose this personal information:Categories of third parties to whom we sell this personal information:
Identifiers like your name, email, address, phone number, IP address, cookiesYou, when you create an account with us, interact with our support system, sign up for our emails, engage with one of our campaigns; your browser or mobile device when you visit the Website and AppTo make your brand experience more relevant to you by serving you  content and initiatives you may be interested in based on your history with us, to create an account for you, to market campaigns to you, to provide effective customer service and to improve our business intelligence; to improve and personalize the Website and AppService providers for services related to the App, data accuracy, fraud detection and security, customer relationship management, web and mobile development, email marketingNone
User generated Content, like interactions with the App and WebsiteYou, when you use our App; Your browser or mobile device when you visit the Website or engage with our AppTo make your brand experience more relevant to you by serving you content and initiatives you may be interested in based on your history with us, to provide effective customer service and to suggest actions to you that you may be interested in.Service providers for services related to the App, data accuracy, fraud detection and security, customer relationship management, web and mobile development, email marketingNone
Geolocation informationYour browser or mobile device when you visit the Website and AppTo make your brand experience more relevant to you by serving you content and initiatives you may be interested in based on your history with us, to improve and personalize the Website, and to estimate the timing of suggested actionsService providers for services related to the App, data accuracy, fraud detection and security, customer relationship management, web and mobile development, email marketingNone

Your Rights Regarding Personal Information. You have the following rights with respect to the personal information we collect, subject to certain exceptions and limitations:

  • For certain categories of personal information, the right to request a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties;
  • The right to know the categories and/or specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
  • The right to request that we delete the personal information we have collected from you or maintain about you.
  • The right to opt out of our sale of your personal information.
  • The right not to receive discriminatory treatment for the exercise of your privacy rights under the CCPA.

To exercise any of the above rights, please contact us using the information in the Contact Us section below and submit the required verifying information.

Certain Unidentifiable Personal Information. There may be information that is designated as personal information under the CCPA or other state or federal laws, but this information, on its own, does not allow us to identify you in our systems—for example, search or browsing history. If this information is the only information we have collected on you, we will notify you that you are unidentifiable to us – we are not able to find information about you in our systems.

Verification Process and Required Information. We may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, your email address, and full name.

Authorized Agent. You may designate an authorized agent to make a request on your behalf, which, for your protection, we will also need to verify as authentic.

UPDATES TO THE PRIVACY POLICY

If we modify this Privacy Policy, we will post the revised Privacy Policy online. We will notify you if the policy changes in any material way by sending a notification to the App, a notice to the email address you provided us, or by placing a prominent notice on the Website. You should check regularly to see if this Privacy Policy has changed.

CONTACT US

If you have any questions about this Privacy Policy, you can email, write, or call us:

info@joulebug.com
Joulebug
2029 Nancy Ann Drive
Raleigh, NC 27607  USA
Phone: +1 919-438-0115